Return And Refund Policy

Effective Date: 06/02/2026
Website: https://starsnithi.com/
Contact: info@starsnithi.com | +91 99404 30498

At Stars Nithi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, this policy explains the procedure for returns, refunds, and exchanges.

1. Eligibility for Returns

• Products must be returned within 7 days from the date of delivery.
• Items must be unused, undamaged, and in their original packaging with all tags, manuals, and accessories intact.
• Products showing signs of use, wear, damage, or improper handling by the customer are not eligible for return.

2. Return Request Process

To initiate a return request:

Contact us within 7 days of delivery via
Email: info@starsnithi.com
Phone: +91 99404 30498

Share your order number, product details, and reason for return.

• 📸 Product images are mandatory to process any return request. Clear pictures of the product must be shared for verification.
• Once approved, our support team will provide return instructions and the return address.
• The product must be shipped back securely as per the instructions provided.
• Returns sent without prior approval will not be accepted.

3. Refund Process

• After the returned product is received and inspected, the refund process will be initiated.
• 💰 Refunds will be completed within 7 business days from the date of approval.
• Refunds will be processed through the original payment method used during purchase.
• Shipping charges are non-refundable, except in cases where the product received is defective or incorrect.

4. Exchanges

• Exchanges for a different product, size, or color are subject to availability.
• Exchange requests must follow the same return request and image verification process.
• Additional shipping charges, if applicable, must be borne by the customer.

5. Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect product, please inform us within 48 hours of delivery.

• Clear images or videos of the issue must be shared for verification.

• Upon approval, we will arrange a replacement or refund at no additional cost.

• Replacement or Exchange for damaged or defective items will be processed within 7–10 business days after inspection and approval.

6. Non-Returnable Items

• Products damaged due to misuse, negligence, improper storage, or normal wear and tear are not eligible for return.
• Items returned without approval or without required product images will not be accepted.

7. Contact Information

For any questions related to returns, refunds, or exchanges, please contact us:

Email: info@starsnithi.com
Phone: +91 99404 30498